Cancellation policy

A booking with us is a request, confirmed by a member of staff — by email — within four hours of you sending it, once we have checked a therapist and room are genuinely free. Payment is taken in the spa, on the day, so there is no online deposit to forfeit if your plans change.

If you need to cancel or move a confirmed appointment, please call us on 072 316 8652 as early as you can. As much notice as possible — ideally at least 24 hours — lets us offer your slot to someone else.

Repeated late cancellations or no-shows may affect how quickly we can confirm future requests from the same booking, since our therapists' time is genuinely held for you once a booking is confirmed.

If you arrive late, we will do what we reasonably can to fit your treatment into the time remaining, but a later start may mean a shorter treatment so the next client is not delayed.